Refund Policy

Failed images

If an image fails for any reason (the model declines it, the provider has an error, or it takes too long), the credits it used go back to your balance automatically. A free photo goes back to your daily allowance the same way. You don't need to ask.

Refunds within 7 days

You can ask for a refund within 7 days of a purchase:

• No credits from that order used: you get the full amount back.
• Some credits used: you get back the share you haven't used. For example, if you bought 120 credits for $12.99 and used 30, we refund 90/120 of $12.99, which is $9.74.

This applies to credit packs and to the first payment of a monthly or yearly plan. For a renewal, the 7 days count from the renewal date.

After 7 days, purchases are not refundable, but unused credits stay in your account until they expire.

Not happy with a result

If a result is clearly broken (for example, the image came back corrupted or a different photo), tell us within 7 days and we will return the credits for that image, even if the job counted as finished.

Cancelling a plan

Cancel any time under Settings, then Billing. The plan stops renewing, and the credits you already have stay until they expire. Cancelling doesn't refund the current period by itself; ask for a refund within 7 days of that payment if you want one.

How to ask

Sign in with the account you bought with, open a ticket under Settings, then Support Tickets, and include the order. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days. Credits from a refunded order are removed from your balance.

Exceptions

We don't refund accounts closed for breaking the Terms of Service, or requests that look like repeated buy, use and refund cycles. This policy doesn't limit any rights you have under your local consumer law.